SMS Privacy Policy

Effective Date: February 16, 2026

Agency Name: Awad Agency ("we," "us," "our")

1. Commitment to Privacy

We respect your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how Awad Agency collects, uses, and discloses information about you when you opt in to receive SMS text messages from us. We only collect personal data that is reasonably necessary to provide insurance-related services, communicate with you, and comply with legal and regulatory obligations.

2. Information We Collect

When you opt in to receive SMS messages from us, we may collect:

Your mobile phone number
Your consent to receive SMS messages
Your name and basic contact details
Your email address
Your messaging history with us

3. How We Collect Your Information

We collect information through:

Direct consent provided verbally (in person or over the phone)
Written or electronic opt-in forms
Ongoing communications related to insurance services, policy servicing, or customer support

4. How We Use Your Information

We use your information solely for legitimate business, operational, and customer service purposes, including:

Sending SMS messages you have opted in to receive
Appointment reminders
Policy updates and coverage-related notifications
Follow-up communications
Responding to inquiries and service requests
Complying with applicable laws, regulations, and administrative requirements

5. Message Frequency and Rates

Message frequency may vary depending on your interactions with us and your insurance service needs. Standard message and data rates may apply according to your mobile carrier's plan.

6. Disclosure of Information

We may disclose your information to trusted third-party service providers, business advisors, or consultants who assist us with business operations such as customer management systems, IT support, or compliance services. We may also disclose information if required by law, regulation, administrative order, or to protect our legal rights.

IMPORTANT PRIVACY RESTRICTION: We do not sell, rent, share, or disclose your personal information, mobile number, or SMS consent to third parties or affiliates for marketing or promotional purposes.

Originator Opt-In Data: All other categories of data sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, use, or disclosure. Your data will not be transferred to external organizations except as required for business operations or legal compliance as described in this policy.

8. Your Choices and Controls (Opt-Out and Help)

You may opt out of receiving SMS messages from us at any time.

To Stop: Reply STOP to any SMS message you receive from us. You will receive a confirmation message, and no further messages will be sent.

For Help: Reply HELP to any message, or contact us using the information below.

9. Updates to This Policy

We may update this SMS Privacy Policy from time to time. If material changes are made that materially affect your privacy rights, we will provide notice on our website before the changes become effective. We encourage you to review this policy periodically.

10. Contact Information

If you have questions about this SMS Privacy Policy or our messaging practices, please contact us:

Agency Name: Awad Agency

Phone: (734) 304-0466

Email: hawad@acg.aaa.com

Website: https://www.awadinsurance.com